Crozer-Keystone Health System Closure: FAQ for Participants
General Information
What is happening to Crozer-Keystone Health System and affiliated healthcare providers?
Crozer-Keystone Health System and affiliated providers, including Crozer-Chester Medical Center and Taylor Hospital, are closing.
Services are winding down immediately.
Full closure is expected by May 2, 2025.
Emergency Departments will stop receiving patients from EMS starting Wednesday morning, April 23, 2025.
Emergency Departments will stay open for walk-ins until full hospital closure.
Ambulatory surgery and imaging centers at Brinton Lake, Broomall, Haverford, and Media will remain open.
Important Information for Participants
What do I need to know?
Starting now, you will need to seek care from other healthcare providers.
If you need assistance:
KFCHC Participants: Call 1-855-332-0729 (TTY 1-855-235-4976)
ACPCHC Participants: Call 1-855-235-5115 (TTY 1-855-235-5112)
We are available to help you find and transition to a new provider in our network.
How can I find another hospital, facility, or healthcare provider?
You can:
Contact Participant Services (numbers listed above), or
Visit our websites:
Will my behavioral health plan change?
No.
Your Behavioral Health Managed Care Plan will not change.
If you have any questions, please contact your Behavioral Health Managed Care Plan directly.
Where will participants go for healthcare after Crozer-Keystone closes?
We have many other providers in our network ready to serve you.
We are here to assist you in finding a new provider quickly and easily.
Need More Help?
We are dedicated to supporting your healthcare needs during this transition.
For more information or assistance:
KFCHC Participants: 1-855-332-0729 (TTY 1-855-235-4976)
ACPCHC Participants: 1-855-235-5115 (TTY 1-855-235-5112)
