Crozer-Keystone Health System Closure: FAQ for Members
General Information
What is the status of Crozer-Keystone Health System and affiliated healthcare providers?
Crozer-Keystone Health System and affiliated healthcare providers, including Crozer-Chester Medical Center and Taylor Hospital, are closing.
Services are winding down immediately.
Full closure is expected by May 2, 2025.
Emergency Departments will stop receiving EMS patients starting April 23, 2025.
Emergency Departments will remain open for walk-ins until healthcare services fully cease (likely around May 2, 2025).
Ambulatory surgery and imaging centers at Brinton Lake, Broomall, Haverford, and Media will remain open.
Important Information for Members
What do I need to know?
You will now need to visit other providers for your healthcare needs.
If you need assistance finding a new provider, contact:
Keystone First (KF) Member Services: 1-800-521-6860 (TTY 1-800-684-5505)
AmeriHealth Caritas Pennsylvania (ACP) Member Services: 1-888-991-7200 (TTY 1-888-987-5704)
We are here to help you transition to a new hospital, facility, or healthcare provider within our network.
How can I find another hospital, facility, or healthcare provider?
You can:
Contact Member Services at the numbers listed above, or
Visit our websites:
Will my behavioral health plan change?
No.
Your Behavioral Health Managed Care Plan will remain the same.
If you have questions about behavioral health coverage, please contact your Behavioral Health Managed Care Plan.
Where will members go for healthcare after Crozer-Keystone closes?
We have many other providers in our network ready to meet your healthcare needs.
We are committed to helping you find a new provider quickly and easily.
Need More Help?
If you have any further questions, please contact:
Keystone First (KF) Member Services: 1-800-521-6860 (TTY 1-800-684-5505)
AmeriHealth Caritas Pennsylvania (ACP) Member Services: 1-888-991-7200 (TTY 1-888-987-5704)
We are here to support your healthcare transition every step of the way!
